Exchange Policy

Our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away contact us at or at Whatsapp/call us at +92 306 0412412.


Valid Days of Exchange: Any article purchased online can be exchanged  within 7 days, once the article has been delivered.

Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then the customer would have to bear the shipping charges (Returning address will be shared).

Items not Allowed for Exchange:  Unstitched articles once stitched will not be entertained. Articles purchased on discount or on sale are not qualified for exchange. For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at

International Orders:

Currently, Iznik does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

Note:  Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.


Iznik does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.

Refund Policy: Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.


Customers can cancel orders at any time before the order has been processed.

Once the order has been shipped, you will receive a shipping confirmation via email with order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.

Iznik holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.