IZNIK – Frequently Asked Questions (FAQs)
Welcome to IZNIK. We are committed to providing you with a seamless shopping experience, from discovering your favorite designs to receiving your order. Below, you will find answers to our most frequently asked questions.
1. Orders & Payments
How can I place an order?
Browse our collection, select your desired outfit, review the product details, and add the item to your shopping bag. Proceed to checkout and provide your delivery information to complete your order.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled before processing or dispatch, subject to availability. Please contact our customer care team as soon as possible if you require assistance.
How will I know if my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation through your registered contact details. Please retain your order number for future reference.
What payment methods do you accept?
Available payment methods are displayed at checkout. Please refer to the options provided on our official website when completing your purchase.
2. Products & Collections
Are your outfits stitched or unstitched?
Our collections may include stitched, unstitched, and ready-to-wear designs. Please refer to the individual product description for the exact details of each outfit.
Where can I find fabric and product details?
Detailed information regarding fabric composition, design, embellishments, included pieces, and other product specifications is provided on the relevant product page.
Are the product colors exactly as shown in the images?
We make every effort to represent our products as accurately as possible. However, slight variations in color may occur due to photography, lighting conditions, and individual screen settings.
3. Sizing & Availability
How do I select the correct size?
Please consult the size chart on the relevant product page before placing your order. If you require further assistance, our customer care team will be happy to guide you.
Do you offer custom sizing or alterations?
Customization and alteration services may vary by collection. Please contact our team before placing your order to confirm availability.
Are the product colors exactly as shown in the images?
We make every effort to represent our products as accurately as possible. However, slight variations in color may occur due to photography, lighting conditions, and individual screen settings.
4. Shipping & Delivery
Do you offer nationwide delivery in Pakistan?
Yes, we offer nationwide delivery across Pakistan. Applicable delivery charges, if any, will be displayed during checkout or communicated through our official ordering channels.
How long will my order take to arrive?
Delivery timelines depend on the product category and order processing requirements. Unstitched, pret, and ready-to-ship orders are generally dispatched within one week, while stitched orders may require up to five weeks for dispatch. Transit times may vary depending on the delivery location.
Do you offer international shipping?
Yes, international shipping is available. Shipping charges and delivery estimates depend on the destination and package specifications and will be provided during checkout, where applicable.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available. You can use these details to follow your shipment's progress.
5. Exchanges & Returns
What is your exchange policy?
Eligible domestic purchases may be exchanged within seven days of delivery, subject to the conditions outlined in our official exchange policy. Items must meet the applicable eligibility and condition requirements.
Can I return or exchange a sale item?
Sale and discounted items are generally not eligible for return or exchange, except where an exception applies under our official policy or applicable law.
Do you offer refunds?
Cash refunds are generally not available. Where a refund is approved under our policy, the applicable resolution may be provided as store credit. Please consult our official refund policy for complete terms.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact our customer care team promptly after receiving your order. Include your order number and clear photographs of the item so that we can review the issue and advise you on the next steps.
6. Customer Support
How can I contact IZNIK?
Our customer care team is available to assist you with product inquiries, order updates, and other shopping-related questions.
· WhatsApp / Phone: +92 306 0412412
· Email: help@iznikfashions.com
· Website: https://iznikfashions.com/
When contacting us about an existing order, please include your order number to help us assist you more efficiently.
For the most accurate and up-to-date information, please refer to the relevant product page and our official shipping, exchange, and refund policies.
